Wipro Careers 2023
Wipro Careers 2023 for Software Development and Testing Roles. Wipro is conducting an walk in drive for freshers with a multiple job roles. Freshers are eligible to apply for the job role. Below are the Wipro Job description, Eligibility, and details.
Wipro Careers for freshers
Company Name: Wipro
Job Role: IT Service Desk
Location: Mumbai/Pune
Experience: Freshers
Education: Any Graduate
Wipro Careers 2023
Wipro Jobs Description
- IT Service Desk Agent L1 Qualification: Graduation and above (Minimum graduation is mandatory(International Process)(Voice/Blended Process)
- Salary – As per market standards
- Location: Pune
- Language: Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.
- Major activities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
Eligibility
- Any Graduate
- 0-2 Years of work experience
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
Apply for Wipro Mass Hiring 2023
Apply for Wipro Mass Hiring 2023
Wipro Hiring Freshers for IT Service Desk:-Click Here
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying.
| (Latest) Wipro Placement Papers PDF |
| Accenture Placement Papers PDF |
About Company:
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro from July 2020. Wikipedia
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