Capgemini Off Campus Drive 2023 Support Analyst
Capgemini Off Campus Drive 2023 Support Analyst. Capgemini is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Capgemini Job description, Eligibility, and details.
Job Details for Capgemini Off Campus Drive 2023 :
- Company Name: Capgemini
- Job Role: Provisioning Support Analyst
- Location: Mumbai
- Experience: 0-1 Years
- Education: Any Graduate
Capgemini Careers 2023
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident managemet which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
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About Company :
Capgemini Engineering is a global innovation and engineering consulting firm founded in 1982 in France by Alexis Kniazeff and Hubert Martigny. Altran operates primarily in high technology and innovation consultancy, which account for nearly 75% of its turnover. Capgemini Engineering (Previously known as Altran Technologies, SA) is a global innovation and engineering consulting firm founded in 1982 in France by Alexis Kniazeff and Hubert Martigny. Altran operates primarily in high technology and innovation consultancy, which account for nearly 75% of its turnover.