Accenture Careers 2023 Hiring Freshers for Digital Support Associate

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Accenture Careers 2023

Accenture Careers 2023 Hiring for New Associate Process. Accenture is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Accenture Job description, Eligibility, and details.

Accenture Recruitment 2023:

Company Name	Accenture
Post Name	Associate Query Management
Salary	₹ 3.6 LPA*
Experience	0-2 yr
Job Location	Bangalore
Batch	2022/21/20/19/18/17

Accenture Careers 2023

Job Description

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA’s.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations.
The team acts as a Single Point of Contact (\”SPOC\”) to meet the communication needs of both users and clients, and to satisfy both customers and clients.
In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

Eligibility

Any Graduate
0-1 Years of work experience
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts

Eligibility Criteria:

Any Graduate from any stream

Preferred skill:

Good communication Skills and Verbal Skills
Good teamwork
Problem solving
Initiative and enterprise
Planning and organizing
Self-management
Quick learning Skills

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.