Ciena Internship 2023:- Cinna is conducting Internship Program For Global Technical Support Engineer Intern. Freshers are eligible to apply for the job role. Below are the Cinna Internship Job description, Eligibility, and details.
Ciena Internship 2023:-Details
| Company Name: | Cinna |
| Job Role: | Global Technical Support Engineer Intern |
| Location: | Gurugram |
| Experience: | Freshers |
| Salary: | ₹4.5 LPA (Expected) |
| Education: | Bachelor’s degree in technical field |
Job Description
Provide system level pre & post-sales support for CIENA’s customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA products. An understanding of any of the following areas would be beneficial: Network Management systems, data communications protocols including Ethernet and IP networks or fiber optic transport and/or switching protocols.
- Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
- Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat).
- Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
- Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires.
- Recover information necessary to escalate reported issues to senior engineers.
- Utilize debug tools as well as lab research to advance customers’ technical problems.
- Provide Customer feedback to Internal teams as appropriate.
- Contribute to the technical knowledgebase (KCS)
Good to Have have Ciena Internship 2023
- Experience in a customer facing role would be an asset.
- Experience in any of the following would be considered an asset:
- Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools. Basic problem-solving experience with Operating Systems, databases and microservice knowledge Foundational knowledge of the operation of fiber optic transport and/or switching equipment. Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities. Exposure with system level troubleshooting on Layer 2/4 networks and associated DCN networks
The Must Haves For Ciena Internship
- Must have excellent communications skill with the ability to communicate in the English language both verbal and written.
- Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
- Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
- Customer-oriented mindset with a strong commitment to providing exceptional customer service.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Ability to analyze, troubleshoot and resolve problems.
- Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.
- An understanding of transport and switching systems for telecommunications applications and Optical Networking
- Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit.
- Ability to deal with stressful situations.
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How To Apply For Ciena Internship 2023?
- First, you need to visit the official website of Cinna
- Next, you need to open the Cinna Careers page.
- Then, search for your desired job.
- Next, you will find some empty particulars like Job Title, Job Shift, etc.
- Lastly, fill in these particulars and click on submit.
Note:-Please read the job instructions and requirements carefully before applying.
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