Amazon Work From Home Job Hiring For Customer Service Associate

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Amazon Work From Home Job:- Amazon is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Amazon Job description, Eligibility, and details.

Amazon Work From Home Job Details :

Company Name	Amazon
Job Role	Customer Service Associate
Qualification	B.E/B.Tech/M.E/M.Tech/MCA
Job Id	230104459
Experience	Freshers
Job Location	Work From Home

Amazon Work From Home Job 2023 Eligibility Criteria :

Job Description

Meets business metrics and goals, i.e., SLA, production, and quality targets
Works with minimal direction
Maintains records of day- to-day work by updating trackers or workflow tools as necessary
Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant
Contributes to project improvement and operational excellence ideas, as applicable
Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products
Troubleshooting issues related to process and conduct root cause analysis if required
Familiarity with online retail (e-commerce)

Qualifications

Graduate or equivalent
Excellent English language proficiency: verbal, writing, reading and comprehension
Strong analytical and communication skills
Passion for delivering a positive customer experience, and maintain composure in difficult situations
Ability to effectively and efficiently complete challenging goals or assignments within defined SLA
Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
Flexible to work in rotational week offs

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skill
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented

Preferred Qualifications

Research experience related to machine learning, deep learning, NLP, computer vision, and data science.
Published and/or presented papers at ICASSP, ICML, NIPS, KDD, CVPR or similar top-tier conferences and events.

Note:-Please read the job instructions and requirements carefully before applying.

How To Apply for Amazon Work From Home Job

Apply Link : Click Here

About Company :

Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook.