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Wipro Mass Hiring Freshers for an IT Service Desk

Wipro is conducting an walk in drive for freshers with a multiple job roles. Freshers are eligible to apply for the job role. Below are the Wipro Job description.

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Job Role: IT Service Desk

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Location: Mumbai/Pune

Degree Needed: B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/M.Sc/MCA

Job Description

– IT Service Desk Agent L1 Qualification: Graduation and above (Minimum graduation is mandatory(International Process)(Voice/Blended Process)


– Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures – Provides status and updates on tickets to authorized users

– Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Apply for Wipro Mass Hiring 2023

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